Parent FAQs

Let us Answer Some of Your Most Commonly Asked Questions.

I never received my Access Code!

Whoops! These can easily go missing! Have you checked your Spam or Junk mail? Don’t panic, if you cant find it, please email us with your child’s name and class to: contact@artsphotography.co.uk and we will email you right back with your safe and secure online login codes.

How do I order Online?

Simply click on the link in the top right of the home page (View & Order Images), or to make it even easier for you, just click here

I have lost my Access Code. What do I do?

If you have lost your access codes, don’t worry, you can still place your order! Please email us on contact@artsphotography.co.uk and request your online log in details by providing your child’s name and class.

Where is my Early Bird discount?

Your Early Bird discount is applied to your account from the first day you login and create your account online, and will be available for 7 days after that.

What if I have missed the Deadline?

All our images stay online for 12 months from the date of upload. Images ordered within deadline do not incur any additional fees. If you have missed the deadline, you can still order online but will have to pay £4.95 postage and packaging and your order will be sent to a UK address of your choice.

Can I have my order delivered to my home address?

Yes, if you order within the deadline, all orders will be posted free of charge to your home address. If you do miss the deadline, you can pay £4.95 and have your order delivered to a UK address of your choice.

How long do Orders take to arrive once placed?

If you have ordered digital download or email images, this will be with you as soon as you place your order. Physical print packs are sent back to you home address within 7 business days. If you pay for postage (past deadline), then your order will be with you within 10 days.

Can I place a re-order?

Yes, once you have placed an order you are welcome to place a further order for the same image using our online order system. Click here to place another order

Why hasn't my order arrived?

If your order has not arrived, panic not! Please email us at contact@artsphotography.co.uk and we will resolve this for you urgently.

General Questions

Please go to our enquiry page here or alternatively chat with one of our agents by opening a live chat from our home page. Don’t worry, if no one is there leave us a message and we’ll come right back to you!

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Arts Photography
Our details
1 Shaftesbury Avenue